PROBLEM SOLVING METHODS

One Day WorkShop Presented By CTRI (CT Research Institute)

Research and Training wing of Western Thomson Group

COURSE OBJECTIVE

More often than not, people fix a problem by dealing with issues that are immediately apparent. While it may provide a quick fix, the problem tends to reappear again. Fixing the problem by nipping it in the bud is what all leaders and associates should aim to do and that is really ‘Problem Solving’.

In this work shop, the root cause analysis is explained in structured manner step by step through numerous examples and work practices. This workshop would help the participants to understand the problem solving methods and root cause analysis concepts clearly and use them effectively in their work place for problem solving.

BODY OF KNOWLEDGE

Overview of Root Cause Analysis
  • Introduction
  • Structure and approach
  • Problem identification and definition
  • 5 ‘W’ and 1 ‘H’
CAUSE & EFFFECT DIAGRAM
  • Identification and Organizing potential root causes
  • Cause and Effect (or) Fish bone diagram
  • Generic categories – 6 ‘M’ s
  • Brain storming for possible causes
  • Work place investigation
  • Finding out the direct root causes
5 ‘WHY’ Analysis
  • Introduction
  • Purpose and procedure
  • Finding out the real root causes using 5 ‘ Why’ Analysis
  • Why – Because diagram & Why -Tree diagram
  • 5 ‘ Why’ Analysis for non detection of problem
  • Counter measures
Fault Tree Analysis
8D Methodology
  • Overview
  • D0 to D8 steps
  • ICA/PCA
  • Examples
Work Practice

TRAINING METHODOLOGY

  • Lecture
  • Presentations
  • Worked examples
  • Work practice